In a revealing study conducted by UJET, it was discovered that while all customer service agents interact with AI technology daily, none regard it as a crucial element for their success. The research highlights a growing trend where Artificial Intelligence (AI) remains a significant part of the customer service environment but without being deemed essential by the workforce. This might indicate a potential gap between the technological capabilities of AI and the actual needs or perceptions of service agents. The findings invite a conversation on the role of AI in augmenting rather than replacing human capability within customer service settings. It opens up broader discussions regarding how AI features can be further enhanced or tailored to meet agent-specific needs effectively. As companies increasingly integrate AI into their operations, understanding the human-AI interaction becomes pivotal to optimizing its benefits.
Yahoo Finance AustraliaNew data shows New Zealand’s economic performance continues to decline
April 23, 2026
Fresh data from Statistics New Zealand indicates that New Zealand’s economic performance has been consistently declining since the post-Covid recovery period. The nation’s productivity levels