In 2025, a significant shift occurred in the logistics and delivery sector, as new data from Collect+ shows that 1 in 4 parcels were processed outside regular business hours. This trend highlights the changing demands of consumers for more flexible delivery options, which businesses have had to adapt to swiftly. The rise in out-of-hours parcel processing reflects the increasing need for round-the-clock operations to meet the expectations of customers who seek both convenience and speed. The data underscores the importance for retailers and logistics firms to enhance their capabilities to process shipments efficiently outside traditional hours. As e-commerce continues to grow, factors like these influence the future strategies of companies involved in parcel delivery and logistics. With more consumers opting for shopping online, the need for flexible and reliable delivery services is more crucial than ever. This shift signifies a pivotal moment in how the industry approaches customer satisfaction and operational efficiency.
Talking RetailNew data shows smarter solutions to change-of-mind returns as retailers crack down
August 3, 2026
In a bid to address the rising costs associated with change-of-mind returns, many retailers are implementing stricter policies. However, recent data suggests that a more